7 Steps for Creating a Procurement Communication Plan

Jan 15, 2023 | Basic 101: Introduction to procurement

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Jan 15, 20233 min read

An effective procurement communication plan is essential for reducing costs and ensuring successful implementation of procurement strategies. To create a successful plan, identify communication needs, define objectives, identify stakeholders, determine information to be communicated, choose communication channels, develop content, schedule communication, and evaluate and adjust the plan. 

Creating an effective procurement communication plan is essential for any organization that wants to reduce costs and ensure successful implementation of procurement strategies. A well-crafted plan can make the process smoother, more efficient, and more effective. In this article, we will discuss the steps necessary to develop a successful plan and provide best practices for crafting an effective message. 

Identifying Your Procurement Communication Needs 

The first step in creating a procurement communication plan is to identify your needs. Consider the goals of the organization and the specific needs of the procurement process. This includes the products or services that need to be procured, the stakeholders who will be involved, and any specific requirements from the procurement process. It is also important to consider the current level of communication within the organization, as this will affect how you need to craft your message. 

When identifying your needs, it is important to take into account the various stakeholders and their roles in the procurement process. For example, if the stakeholders include suppliers and other external parties, it is important to ensure that they understand what is expected of them and the timeline for completion. Additionally, if there are specific requirements for the procurement process, such as specific documents or information, these should also be communicated clearly. 

It is also important to consider the communication channels that will be used to communicate the procurement process. This includes both internal and external channels, such as email, phone, and in-person meetings. Additionally, it is important to consider the frequency of communication, as this will help ensure that all stakeholders are kept up to date on the progress of the procurement process. 

Developing an Effective Procurement Communication Plan 

  • Define the objective: The objective of the procurement communication plan should be clear and concise. For example, if the objective is to communicate the status of a procurement project, then the plan should focus on sharing relevant updates, timelines, and milestones to keep stakeholders informed and engaged. 
  • Identify stakeholders: Identifying all relevant stakeholders is important to ensure that the right people receive the right information. For example, stakeholders could include internal departments such as finance, operations, and procurement, as well as suppliers and other third-party vendors. 
  • Determine the type of information to be communicated: The type of information to be communicated will depend on the objective of the procurement communication plan. For example, if the objective is to communicate updates on procurement projects, then the information could include project timelines, budget updates, and supplier performance evaluations. 
  • Choose the communication channels: Different stakeholders may prefer different communication channels, so it is important to choose the right channels to reach each group effectively. For example, internal stakeholders may prefer to receive information through email or intranet posts, while suppliers may prefer to receive updates through a dedicated portal or regular newsletters. 
  • Develop the content: The content of the procurement communication plan should be clear, concise, and easy to understand. It should be tailored to the specific needs and preferences of the target audience. For example, if the target audience is internal stakeholders, the content could include project updates, timelines, and relevant procurement policies and procedures. 
  • Schedule the communication: The frequency of communication will depend on the nature of the procurement project and the needs of the stakeholders. For example, if the project is in its early stages, communication may only be necessary on a monthly basis, while in later stages, communication may need to be more frequent, such as weekly or even daily. 
  • Evaluate and adjust the plan: The procurement communication plan should be evaluated regularly to ensure that it remains effective and relevant. For example, if stakeholders are not engaged with the plan or if the plan is not meeting its objectives, adjustments may need to be made to the frequency, type, or channels of communication. Continuously monitoring and adjusting the procurement communication plan will help ensure its success and ensure that stakeholders stay informed and engaged. 

Crafting an Effective Message 

When crafting your message, it is important to keep it clear and concise. Use language that is easy for stakeholders to understand and provide as much detail as possible about what is expected of them and when. Additionally, use visuals or graphics where possible to help illustrate complex concepts. 

It is also important to use a consistent tone throughout your message. Ensure that stakeholders understand the importance of their role in the procurement process and that they are aware of what is expected of them in terms of deadlines or timelines. Additionally, make sure to include any relevant information or documents that may need to be provided. 

By taking these steps and following best practices for crafting an effective message, you can create a successful procurement communication plan that will help ensure successful implementation of procurement strategies. 

FactWise is an end-to-end cloud-based procurement platform designed specifically for product manufacturers across industries. Our source-to-pay solution improves collaboration across teams with smart dashboards and notifications, customizable workflows and user portals, and the highest degree of data integrity across systems. Our singular focus is to create truly distinctive procurement software solutions that delight users and provide sustainable positive impact to the organizations we serve.  

About the Author

Stawan is the founder and CEO of FactWise. Before founding FactWise, Stawan was the NA TMT-Procurement Leader at McKinsey. Passionate about procurement, Stawan has 15 years’ experience in enabling clients of all sizes to achieve business impact via procurement.


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